Privacy Policy
At Spen Air Conditioning, we are committed to safeguarding and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our business, including through our website, enquiries, or services.
1. Information We Collect
We may collect personal details such as your name, contact number, email address, and address when you contact us for services, request a quote, or use our website. We also collect information through cookies for analytical and functional purposes.
2. How We Use Your Information
Your information is used to provide air conditioning services, process quotes, manage appointments, and improve customer experience. We may also use your details for customer service, invoicing, or marketing, with your consent where required.
3. Sharing Your Information
We do not sell your data to third parties. Your information may be shared with trusted partners (e.g., engineers or subcontractors) for the purpose of delivering our services, and only when necessary.
4. Data Storage & Security
We take data protection seriously and store your information securely, ensuring it is protected against unauthorised access, alteration, or disclosure.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal information. You may also withdraw your consent to marketing communications at any time.
6. Cookies
Our website uses cookies to enhance functionality and analyse site usage. You can manage your cookie preferences via your browser settings.
7. Changes to This Policy
We may update this policy from time to time. Any significant changes will be communicated on our website.
8. Contact Us
01274 442266
